Five signs you are overpaying for ServiceNow roles
Most overspend hides in role assignments, not in the contract itself. If your renewal is coming up, check these five things first.
1. Fulfiller roles with no recent login
Start with fulfiller roles that show no activity in 90 days or more. These are the most expensive seats and the easiest to reclaim.
2. Fulfillers who only approve
Some people hold a fulfiller role only to approve requests. Approver roles are usually cheaper, so review who really needs the higher tier.
3. Contractors and leavers
Compare active ServiceNow users against your HR list. Accounts for people who left, or whose contracts ended, often stay active for months.
4. Duplicate accounts from integrations
Integrations sometimes create extra accounts for the same person. Each one can count against your entitlement.
5. Roles left over from old projects
A project needed a role, the project ended, and nobody removed it. Review roles that were granted for a specific project.
What to do next
Export your active users by role, mark each group above, and bring the numbers to your renewal talks. Our License Optimization accelerator automates this review.